Frequently Asked Questions

How long after I complete a purchase can I ask for a refund?

You may request a return or refund within 30 days after your item has been delivered.

Please review our Refund Policy for full details and eligibility requirements.

How can I contact customer support?

Email: info@olenova.com
Phone: +15053080139

Support availability:
Monday to Friday 09:00 – 17:00 (GMT)
We aim to respond to your inquiries within 24 hours.

Store Name: OLENOVA
Company name: MEGALU RWS, s.r.o.
Registration ID: 21595950
Company address: Příčná 1892/4, 110 00, Prague, Czechia

Where do you ship to?

We currently ship exclusively within the United States of America.

What are the shipping costs?

Shipping is free on all orders within the United States.

There is no minimum order value.

How long will it take to get my orders?

Estimated delivery times are as follows:

  • Processing Time: 2–3 business days (Monday to Friday)
  • Transit Time: 4–9 business days (Monday to Friday)
  • Total Delivery Time: 6–12 business days
  • Order Cutoff Time: 6:00 PM
  • Time Zone: (GMT) Greenwich Mean Time – London

For full details, please review our Shipping Policy.

Is my payment data safe with you?

Yes. Your security is our priority.

All payments are processed through secure, encrypted payment gateways using SSL technology. We do not store or have access to your full payment details.

What payment method do you accept?

We accept the following payment methods:

  • Credit & debit cards (Visa, MasterCard, American Express, Maestro, Union Pay)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Available payment options are displayed at checkout.

For more details, please review our Payment Policy.

Where can I learn more about the payment and processing on your store?

You can find detailed information in the following pages:

The estimated delivery time has expired. Where is my order?

In most cases, orders arrive within the estimated delivery window.

Occasionally, delays may occur due to carrier operations or external factors.

You can track your order on our Track My Order page.

If your order has not arrived 3 business days after the estimated delivery date, please contact us via our Contact page or email info@olenova.com, and we will assist you.

Where is OLENOVA located?

OLENOVA is a Czech-based business offering a curated selection of
high-quality products with shipping available within USA.

What if I receive a defective product?

If you receive a defective item, we'll replace it at no cost. Please contact us and return the item
within 30 days. For more information, see our Return Policy.

Can I cancel my order after it's placed?

Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team.

What is your return policy?

We have a simple and hassle-free return process. For complete details, please visit our Return Policy.

When will I get my refund after returning a product?

Once we receive and inspect your returned item, your refund will be processed. Refunds
typically appear on your original payment method within 7 business days. See our Refund Policy for details.

Do you offer any warranties or guarantees on your products?

Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.

Do you ship internationally?

No, we currently ship exclusively within USA.

Do you have a physical store location I can visit?

We are an online-only store, allowing us to offer the best prices and widest product selection.

Can I place a bulk order for my business or organization?

Yes, we accept bulk orders. Please contact our customer support team for details.

What is the process for exchanging a product?

For detailed information about product exchanges, please refer to our Return Policy.

How can I track my order?

You can track your order through the Track Order Page on our website.

Contact Information

Email: info@olenova.com
Phone: +15053080139

Support availability:
Monday to Friday 09:00 – 17:00 (GMT)
We aim to respond to your inquiries within 24 hours.

Store Name: OLENOVA
Company name: MEGALU RWS, s.r.o.
Registration ID: 21595950
Company address: Příčná 1892/4, 110 00, Prague, Czechia