Payment Policy

Payment Policy outlines the payment and billing practices for OLENOVA.

 

Accepted Payment Methods

At OLENOVA, we offer a variety of secure payment options to ensure a smooth and convenient
shopping experience. We accept the following payment methods:
- Credit & Debit Cards: Visa, MasterCard, American Express, Maestro, Union Pay.
- PayPal
- Apple Pay & Google Pay
- Bank Transfers (for bulk orders - contact us for details)
All payments are processed in United States Dollars (USD).

 

Payment Processing

- Payments must be completed at the time of purchase.
- Orders will not be processed or shipped until full payment has been received.
- If a payment is declined or fails, the order will not be confirmed.

 

Pricing & Currency

- All prices listed on OLENOVA are in USD.
- Prices are subject to change without notice.
- Any applicable taxes and shipping fees will be calculated at checkout.

 

Secure Payment Processing

- OLENOVA uses SSL encryption and trusted payment gateways to ensure your transactions
are secure.
- We do not store your credit card or payment details.

 

Refunds & Chargebacks

- Refunds are processed according to our Refund & Return Policy.
- Unauthorized chargebacks will be disputed.
- If you experience any issues, please contact us first at info@olenova.com.

 

Fraud Prevention

- OLENOVA reserves the right to cancel or hold any order suspected of fraud or unauthorized
activity.
- Additional identity verification may be requested for high-value transactions.

 

Questions?

Visit our FAQs page at FAQ Page or contact our customer service team.

 

Questions?

Email: info@olenova.com
Phone: +15053080139

Support availability:
Monday to Friday 09:00 – 17:00 (GMT)
We aim to respond to your inquiries within 24 hours.

Store Name: OLENOVA
Company name: MEGALU RWS, s.r.o.
Registration ID: 21595950
Company address: Příčná 1892/4, 110 00, Prague, Czechia